Wire2Air Privacy Policy

Wire2Air (“Wire2Air,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals whose personal data we collect (“you” or “your”). Wire2Air may collect personal data from individuals who register to use Wire2Air’s messaging services, mobile marketing tools, applications, and related programs (“Services”), visitors to our website, individuals who request information, prospective customers, and event attendees.

This Privacy Policy describes how Wire2Air and its subsidiaries and affiliated companies collect, use, disclose, and protect personal data, as well as the choices we offer regarding your information.

This Privacy Policy does not apply to:

• Information we collect about Wire2Air employees or job applicants
  
• Information collected by third parties, such as external websites, social media platforms, service providers, or applications that integrate with our Services
  
• Any information that is not personally identifiable, including aggregated or anonymized data
  

We may update this Privacy Policy periodically. Any changes will be communicated as described in the section titled “Notice of Changes.”

Our Services are not directed to children under 18, and we do not knowingly collect data from individuals under 18. If you are under 18, please do not use the Services or provide any information to us.

Personal Data We Collect

Wire2Air may collect personal data directly from you (for example, when you inquire about our Services or interact with our website), automatically through your use of our Services, or from third-party sources. The information we collect may include:

1. Contact Details

When you inquire about our Services, download content, register for an event, or enter a live chat, we may collect your name, company, address, phone number, and email address.
If your company uses the Services, we may collect your login details and associated IP address.

2. Account Creation

When you create an account, we collect your contact details, password, login activity, feature usage, click behavior, and log data related to your interaction with the Services.

3. Billing Data

When purchasing Services, we may collect billing and payment information.
We use third-party payment processors and do not store full credit card numbers, PINs, or expiration dates.
We may retain transaction verification details such as payment date, method, amount, and account name.

4. Support Data

If you engage with Wire2Air customer support, we may request additional information relating to your technical issue, which may include system details, screenshots, or device information.

5. Device and Usage Data

We automatically collect data such as:

• IP address
  
• Browser type
  
• Device identifiers
  
• Domain name
  
• Operating system
  
• Access times
  
• Pages viewed, links clicked, time spent on our website
  

6. Mobile App Data

If you use our mobile applications, we may collect your contact details, device information, and (with permission) geographic location.

7. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies for:

• Website functionality
  
• Personalizing user experience
  
• Analytics
  
• Recognizing you across sessions and devices
  

8. Third-Party Applications

If you integrate Wire2Air with third-party apps (e.g., CRM, ESPs, contact databases), we may collect identifiers, tokens, contact lists, log data, and connection details.

9. Partners

We may receive referrals or marketing data from strategic partners, event sponsors, or resellers—with the expectation that they have obtained your consent.

10. Service Providers

We may receive analytics, attribution, or technical performance data from third-party service providers working on our behalf.

How We Use Your Personal Data

Wire2Air uses personal data for the following purposes:

1. Providing and Improving Services

We use your data to:

• Operate and maintain the Services
  
• Authenticate access
  
• Prevent fraud and enhance security
  
• Improve system performance
  
• Provide troubleshooting and customer support
  
• Host webinars or events
  

2. Communicating With You

We may use your data to:

• Provide requested information or content
• Respond to inquiries
• Register you for events
• Follow up on your interest in our Services
• Send product updates, marketing messages, promotions, or partner offers
• Personalize your experience

Privacy Policy for 10DLC Messaging

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you the services of that campaign.
We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and vendors who assist us in the delivery of text messages.

3. Advertising

We may use cookies and third-party tools to:

• Deliver targeted ads
• Show offers based on browsing activity
• Run retargeting campaigns
• Engage with you on social media platforms

4. Legal Obligations & Protection

We may use or retain personal data when necessary for:

• Compliance with applicable laws
• Responding to legal claims or regulatory inquiries
• Protecting Wire2Air’s rights or preventing fraud
• Enforcing agreements
• Preventing unwanted processing after opt-out requests

5. With Your Consent

We may use data for purposes not listed here but only with your explicit consent.
For example, with permission, we may post testimonials, names, or photos on our website.

How We Share Personal Data

1. Service Providers

We share personal data with third-party vendors who assist with:

• Hosting and infrastructure
• Billing and payment processing
• Customer support
• Security and fraud detection
• Analytics and product improvement
• Integrations
• Marketing and advertising

These providers may only use your data as necessary to perform services for Wire2Air.

2. Billing

Our payment processors handle card transactions securely and may not store or use information beyond processing payments on our behalf.

3. Affiliates and Subsidiaries

We may share your data with Wire2Air’s affiliated entities for:

• Customer support
• Account management
• Marketing
• Technical operations
• Service delivery

4. Compelled Disclosure

We may disclose data:

• To comply with legal obligations
• In response to court orders or valid requests
• To protect Wire2Air’s legal rights or prevent fraud
• During mergers, acquisitions, bankruptcy, financing, or sale of all or part of our business

5. With Your Consent

We may share information with third parties when you have requested or authorized it.

How to Manage Your Personal Data

Communication Preferences

To unsubscribe from Wire2Air marketing emails: use the “unsubscribe” link.
To stop promotional text messages: reply “STOP”.
You may still receive important transactional or service-related notices.

If you receive text messages from Wire2Air customers through our platform, replies to “STOP” will opt you out of their campaigns.
Their handling of your data is governed by their privacy policy, not Wire2Air’s.

Managing Data

You can update or correct your profile information by logging into your Wire2Air account.
If you do not have an account but want to make a data request, contact us using the details below.
Requests will be processed within a reasonable timeframe.

Data Security

Wire2Air uses reasonable and industry-accepted technical and organizational safeguards to protect your personal data from unauthorized access, loss, or misuse. These measures include:

• Encryption (such as TLS 1.2 or higher)
• Access controls
• Secure hosting environments

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for protecting your account credentials.

California Privacy Rights

California residents may request information about Wire2Air’s disclosure of personal information to third parties for direct marketing purposes, as permitted by California Civil Code Section 1798.83.
Requests may be submitted using the information in the Contact Us section below.

California residents may also review Wire2Air’s Data Processing Terms (if applicable).

Notice of Changes

We may update this Privacy Policy to reflect changes in our Services or business.
When changes occur, we will:

• Post updates on this page
• Update the “last revised” date
• Provide additional notice for material changes via:
  • Service interface
  • Website notifications
  • Email
  • Other reasonable methods

Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact:

Wire2Air – Privacy Team
📧 support@wire2air.com
228 Park Avenue South
New York, NY 10003
United States